Find answers about tea jars, tasting plans, coins, permissions, and account data — or send feedback when something is not working.
Report a problemPlans are built on your device from available jar stock using fixed rules. Empty stock cannot generate a plan. The first 10 successful generations are free; later ones use 19 coins each.
Open iOS Settings → Tavun and enable the permission you need. Access is requested only when you take a jar photo or record a tasting voice note.
Buy coins in the in-app shop. Apple processes payment. Failed plan generations do not spend coins. For refunds, use Apple’s App Store purchase support.
No. Three-cup plans are generated on your device with deterministic rules from your jar inventory. Tavun does not send inventory or ratings to a third-party AI service for plan generation.
Generation needs available jar stock. If stock is empty, the app will not create a plan and will not charge coins. If you are past the free allowance, make sure your coin balance is at least 19.
Reopen Tavun while connected to the internet and check the coin shop. Consumable coins are credited after Apple confirms the purchase. If the charge completed without credit, include the approximate purchase time in your feedback below.
Use Delete Account in Profile to clear app-held tea records, media, and related data. Uninstalling the app also removes app data from that device. Apple may still keep App Store transaction records under its own policies.
No. Tavun does not require an email address or email-based registration for core tea-cabinet and tasting features.
Describe the screen, the action you took, what you expected, and what happened. Include your app version and iOS version if known. Do not include payment card numbers, passwords, or other sensitive details.
If the FAQ did not solve it, use this feedback entry. You can also reach Tavun through the App Store product page for this app.